AER: enforcement sees Origin Energy pay $40,000 in penalties for alleged wrongful disconnection and failure to provide hardship assistance

“Origin Energy Electricity Limited (Origin) has paid penalties of $40 000 relating to its alleged failure to provide hardship assistance to a residential customer, and its alleged wrongful disconnection of the customer’s premises in New South Wales in 2015.

The penalties came about as a result of two infringement notices issued by the Australian Energy Regulator (AER).

AER Chair Paula Conboy said the AER was particularly concerned that even after the customer provided information to Origin about ongoing financial difficulties, and the same information was provided by a volunteer from a charitable organisation on the customer’s behalf, Origin failed to offer hardship assistance.”

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