ESC: Victorian Payment Difficulty Framework final code and draft guidance (Submissions by 8 November)

The commission has made changes to the Energy Retail Code that will take effect from 1 January 2019, to provide new entitlements for customers who are at risk of falling into debt and being disconnected.

Accompanying the final decision and the updated Energy Retail Code is a draft guidance note to assist retailers to interpret their new obligations. This guidance is now open for stakeholder consultation.

24 October – Stakeholder forum on draft guidance note

8 November – Submission period closes

End of 2017 – Release of guidance note

See Consumer Action’s response to the release.

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