ESC: Victorian Payment Difficulty Framework final code and draft guidance (Submissions by 8 November)
The commission has made changes to the Energy Retail Code that will take effect from 1 January 2019, to provide new entitlements for customers who are at risk of falling into debt and being disconnected.
Accompanying the final decision and the updated Energy Retail Code is a draft guidance note to assist retailers to interpret their new obligations. This guidance is now open for stakeholder consultation.
24 October – Stakeholder forum on draft guidance note
8 November – Submission period closes
End of 2017 – Release of guidance note