AER: Administrative undertakings and penalties following alleged breaches of life support obligations

The AER has taken enforcement action over recent incidents in which customers known to require life support equipment have unexpectedly lost electricity supply.

Energex has paid penalties of $40,000 for two alleged breaches and TasNetworks $60,000 for three alleged breaches of the life support protections under the National Energy Retail Rules (Retail Rules). The AER alleged that the life support customers did not receive the required notice of at least four business days, in writing, of a planned interruption to electricity supply.

In addition to the penalties paid, both Energex and TasNetworks have offered administrative undertakings that commit to improving their procedures and processes relating to life support customers.

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