AEMC: Draft rule on strengthening protections for customers requiring life support equipment (Submissions by 8 November 2017)

The AEMC has published a draft rule in response to a rule change request from the AER to strengthen protections for customers requiring life support equipment, for example a ventilator or kidney dialysis machine.

The draft rule change formalises and strengthens the protection framework by clarifying that protections apply from the time customers first inform their retailer or distributor they require life support equipment. In addition, retailers and distributors would be required to provide information on the customer’s rights and obligations under the life support rules within five days of the initial contact.

The draft rule also requires retailers and distributors to follow a more clearly defined process for confirming a customer’s eligibility for registration and for deregistering a customer when they move or no longer need life support equipment.

The AEMC is seeking stakeholder feedback on the draft rule. Submissions are due by 8 November 2017.

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