AEMC: Proposal to strengthen protections for customers requiring life support equipment (submissions by 18 July 2017)
The AEMC has published a consultation paper on a rule change request from the AER to strengthen protections for customers requiring life support equipment, for example a ventilator or kidney dialysis machine.
There are already rules in place that limit when electricity distributors are able to interrupt supply to life support customers, for example to undertake planned maintenance.
The proposed rule change aims to formalise and strengthen the protection framework by clarifying that protections apply from the time customers first inform their retailer or distributor they require life support equipment. In addition, retailers and distributors would be required to provide information on the customer’s rights and obligations under the life support rules within five days of the initial contact.
Submissions in response to the consultation paper are due by 18 July 2017.