AEMC rule: new rule to support customers who are transferred to new retailers without consent

On 2 February the Commission published a final rule that places new obligations on electricity and gas retailers who transfer small customers without informed consent. The COAG Energy Council requested the rule.  It establishes a clear process and timeframes for retailers to resolve transfers that happen without customer consent. Retailers will also be prohibited from cutting off customers who have raised the issue of lack of consent to transfer, unless the issue has been resolved. The Commission determined not to make a rule on an address standard for address data used when customers switch retailers.

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