Consumer Action Law Centre is an independent, not-for profit consumer organisation based in Melbourne. We work to advance fairness in consumer markets, particularly for disadvantaged and vulnerable consumers, through financial counselling, legal advice and representation, and policy work and campaigns. Delivering assistance services to Victorian consumers, we have a national reach through our deep expertise in consumer law and policy and direct knowledge of the consumer experience of modern markets.
Consumer Action’s strategic plan for 2014-17 commits us to working with others to advance fairness in the marketplace, particularly for vulnerable and disadvantaged consumers. Our policy and campaign work integrates with our casework to deliver on our strategic priorities. We identify issues from casework and other sources that contribute to consumer problems, and develop appropriate responses, by:
There are many issues that impact consumers, and we prioritise the issues on which we work to ensure that our resources are used strategically, efficiently and effectively for the benefit of consumers. We select issues based on: